On-course service
On-course service and player safety
Out on the course, a member can request refreshments, call for assistance, or report a problem from the exact hole they're on — and because staff see where they are, the club responds to the right place, fast.
The connected member never feels stranded on the course. Hospitality, help and safety are one tap away, from any hole — the difference between playing a course and being looked after by a club.
The problem
Out on the course, a member is on their own
A golfer who wants a drink at the turn, hits a problem on a remote hole, or has a member of their group taken ill has no easy way to reach the clubhouse — and even if they phone in, nobody knows exactly where they are. The course is a communication black hole.
The response
Help and hospitality, one tap from any hole
From their live round, a member can request refreshments, call for assistance, or report a course problem. The request lands with staff instantly — tagged with the hole and GPS position — so the club responds to exactly the right place.
Why it matters
What a truly connected club gains
Hospitality revenue on the move
A drink or a bacon roll ordered from the 12th is food-and-beverage spend you'd otherwise never capture. Meet players at the turn, or run refreshments out to them — service that pays for itself.
Help when it actually matters
A buggy breakdown, a lost group, a rules question — a member calls for assistance and staff who can see their exact hole respond, instead of a vague phone call from 'somewhere on the back nine'.
Player safety and peace of mind
For a lone golfer, an older member, or a medical emergency on a remote hole, being findable is everything. The club knows exactly where the player is and can send help or direct emergency services to the right spot.
Problems reported from the source
A flooded bunker, a broken flag, a blocked path — reported from the exact location the moment it's spotted, so greens staff know precisely where to go.
A member experience that feels premium
Being looked after deep on the back nine is exactly what a connected, modern club feels like — and exactly what the fragmented, app-less status quo can never offer.
Refreshments
Members request drinks or food from the hole they're playing — hospitality that reaches them on the course.
Assistance & safety
Call for help and staff see the member's exact hole and GPS position, so they can respond fast.
Report a problem
Flag a course issue from the spot, tagged with location, so the right team knows where to go.
For your club
- Capture food-and-beverage spend from members out on the course.
- Respond to assistance requests knowing exactly where the member is.
- Improve player safety with GPS-located help on remote holes.
- Get course problems reported from the exact location, in real time.
For your members
- Order refreshments from the hole they're playing.
- Call for help and be found quickly if something goes wrong.
- Play with the reassurance that the club can reach them anywhere on the course.
- Report a problem without walking back to the clubhouse.
How it works
- 01
Playing a live round
The member is scoring their round, so the club already knows the hole they're on and their GPS position.
- 02
Make a request
In a tap, they request refreshments, call for assistance, or report a problem.
- 03
Staff respond to the spot
The request appears in the staff inbox and on the wallboard, located to the exact hole — so help goes to the right place.
The Caddyio difference
A safety-net and service layer nobody else offers
Traditional club software stops at the clubhouse door. Because Caddyio knows where members are as they play, it turns the course into a place the club can serve and safeguard — hospitality that finds the player, and help that reaches them wherever they are.
Compare the whole platformFrequently asked
- How does the club know where a member is?
- The member is scoring a live round, so their request is tagged with the hole they're on and their GPS position — staff respond to the exact spot.
- Can it be used in an emergency?
- A member can call for assistance from any hole, and because the club can see their location, staff can reach them quickly or direct emergency services to the right place. It complements, and doesn't replace, calling 999 directly in a serious emergency.
- What can members request?
- Refreshments, general assistance, or reporting a course problem — each tagged with their location on the course.
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