FAQ
Questions about Caddyio
Straight answers on cost, what members get, handicaps, booking, switching from another system and who owns the data. Where a question belongs to one feature, the answer sits on that feature’s own page too.
Cost and commitment
What a club pays, what a member pays, and what happens if you leave.
How much does Caddyio cost?
- The tee sheet and online booking are free for the club, forever, with no commission on any booking and no cap on members or bookings. Everything beyond taking a booking — live scoring, the member app, competitions, on-course operations, coaching, your own branding — starts at £99 a month, charged to the club, with no per-member fees and no setup fee. What a particular club pays depends on courses, members and which tier fits — see the pricing page, or enquire for an exact figure.
Is the free tee sheet a trial?
- No. It is a plan, not a countdown. There is no card to add and no expiry date, and a club can run its tee sheet on Caddyio for years without paying us anything. We would rather be your tee sheet for free than not be your tee sheet at all — and we make our money when a club wants the rest of the platform.
What happens to our tee sheet if we cancel a paid plan?
- It keeps running. Cancelling drops you back to the free plan: your tee sheet, your bookings, your booking page and your members stay exactly where they are, and the paid parts switch off. Nothing is deleted and nothing is held hostage.
Do members ever pay?
- No. Members never pay Caddyio anything: no app purchase, no subscription, no ad-supported tier. Some competing member apps are ad-supported with a paid ad-free upgrade; Caddyio members get the full experience free and without advertising because the club is the customer.
Do we get charged more as we sign up members?
- No. Pricing is by tier, not by headcount. Each tier has a member ceiling, and passing it moves you up a tier rather than adding per-head fees.
Who owns the club's data?
- The club does, and each member owns theirs. Members can export everything the club holds on them, or delete their account, from their own settings without emailing anybody. Each club's data is isolated in the database by row-level security, not just in the application layer.
For members
What playing at a Caddyio club is actually like.
Do members have to install an app?
- No. Scoring runs in any phone browser, so a member is entering their first hole in seconds with nothing to download. There is also a native Android member app for players who want background GPS, but it is optional — the browser experience is complete on its own.
Does Caddyio calculate handicaps?
- It calculates an indicative Handicap Index under World Handicap System rules, along with playing handicaps, net scores and Stableford points as you play. It is deliberately NOT the official record: your union-connected provider stays the system of record, and Caddyio exports what your handicap secretary needs to submit.
Can members book tee times and practice bays?
- Yes. Members book tee times from a live tee sheet and, where the club offers them, driving-range bays and indoor simulators — choosing how long they want the bay and adding buckets of balls to the same booking.
Can a member play at more than one club?
- Yes. One member identity travels across Caddyio clubs, with club-approved check-in as a visitor, so a member's rounds and history follow them rather than restarting at each club.
Running the club
Setup, switching, and what staff get.
How long does it take to get a club online?
- Most clubs are live in an afternoon. After your walkthrough we help you set up courses, tees and scorecards in the visual editor and invite your members, and you can run your first live tournament the same week.
Can we move from ClubV1, Intelligent Golf, BRS or HandicapMaster?
- Yes, and in most cases Caddyio runs alongside rather than replacing everything at once — it is not your union-connected handicap record and it is not your till. The honest, dated comparisons for each of those systems, including what they do better, are on the compare pages.
Does Caddyio replace our EPOS?
- No. Caddyio does not do point-of-sale today. Where a club takes money at the counter, it still does. Practice bookings taken at the desk record what they come to but are deliberately not marked paid, precisely because the money went through your till and not through us.
Can we put Caddyio data on our existing website?
- Yes, and tee-time booking is the free part. Every club — free plan included — gets an API key, a one-line script tag and a drop-in tee-time availability widget from the Developers page in its club portal, so live availability appears inside your own site's design on WordPress, Squarespace, Wix or hand-written HTML. The range, course-status and live-leaderboard widgets come with a paid plan, because they show data only a paid plan produces. Bookings themselves are always completed signed-in in the member area, so nobody can fill your sheet in someone else's name.
Which payment providers can we use?
- Stripe is the standard rail. You connect your club's own Stripe account from the billing page and membership dues and member purse top-ups settle straight to your club — we are never in the middle of that money and take no cut. Green fees on the tee sheet are a separate matter: they are priced and recorded against every booking, including on the free plan, but settled at your counter. The card checkout shown at booking is a demonstration and says so on screen; it is not a live card rail yet.
We're tied to another payment provider. Can you support it?
- Ask, from the billing page in your club portal. Pick the provider — GoCardless, Worldpay, Opayo, PayPal, Square and others are listed, and there's an 'something else' option — tell us what you take through it and when your contract runs to, and we reply with a status you can see on that same page: in review, planned, live, or not planned with the reason. It's a request queue rather than a switch because each provider is a real integration, and a toggle that quietly did nothing would be worse than an honest answer. We never ask for keys or passwords to do it.
On the course
The part that happens after the tee time is booked.
What is the clubhouse wallboard?
- A big-screen, live satellite view of your own course with players moving on it in real time, doubling as a live leaderboard during competitions. It runs in any browser on a clubhouse TV.
Does scoring work without phone signal?
- Yes. Scoring is offline-first: rounds are written locally and synced when reception returns, which matters on the parts of a course where there is none.
Can members report course problems?
- Yes. A member reports a condition from the hole they are standing on with a photo and a GPS fix; staff triage it and publish notices back to the round screen — and to the club's own website through the status embed, so it is written once.
Something not answered?
Ask us directly — we’ll answer it, and if it is a good question it ends up on this page.
Enquire for your club